Privacy Policy
Last updated: February 22, 2026. This policy explains how Pinnacle 360 Logistics collects, uses, and protects your personal information when you use our services, website, or tracking platform.
1 Information We Collect
Personal Information: Name, email, phone number, company details, shipping addresses, and payment information when you request quotes, book shipments, or create an account.
Shipment Data: Cargo descriptions, weights, dimensions, origin/destination, tracking numbers, and customs documentation required for logistics operations.
Technical Data: IP address, browser type, device information, cookies, and usage analytics to improve our website and services.
Communication Records: Emails, support tickets, and chat logs to provide customer service and resolve inquiries.
2 How We Use Your Information
- Process and fulfill your freight bookings, tracking requests, and quote inquiries
- Provide real-time shipment updates, delivery notifications, and customs alerts
- Communicate about service changes, promotions, or important account updates
- Improve our website, logistics platform, and customer experience through analytics
- Comply with legal obligations, customs regulations, and international trade laws
- Prevent fraud, enhance security, and protect our network and users
3 Data Sharing & Third Parties
We do not sell your personal information. We may share data with trusted partners only when necessary to provide our services:
- Carriers & Transport Partners: To coordinate pickup, transit, and delivery of your cargo
- Customs Brokers & Authorities: To comply with import/export regulations and clearance requirements
- Payment Processors: To securely handle transactions and invoicing (PCI-DSS compliant)
- Technology Providers: For website hosting, analytics, email delivery, and tracking infrastructure
- Legal Compliance: When required by law, court order, or government regulation
All third-party partners are contractually required to protect your data and use it only for specified logistics purposes.
4 Data Security & Retention
Security Measures: We implement industry-standard encryption (SSL/TLS), access controls, firewalls, and regular security audits to protect your information. Sensitive data like payment details are tokenized and never stored on our servers.
Retention Period: We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (e.g., customs record-keeping), resolve disputes, and enforce agreements. Shipment records are typically retained for 7 years per international trade regulations.
5 Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications (unsubscribe anytime)
- Request data portability or restriction of processing
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@pinnacle360logistics.com. We respond to all verified requests within 30 days.
6 International Data Transfers
As a global logistics provider, your data may be transferred to and processed in countries outside your residence, including the United States, Canada, Mexico, and European Union member states. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and adherence to applicable data protection laws (GDPR, CCPA, etc.).
7 Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately for deletion.
8 Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The "Last updated" date at the top indicates the most recent revision. We encourage you to review this page regularly. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy? Reach out to our Data Protection Team:
Pinnacle 360° Logistics
544 Red Fox Way, California, PA 19087
Email: privacy@pinnacle360logistics.com
Phone: +1 (800) 000-1234